As Belgium’s largest HR services provider, Randstad Group Belgium employs over 2,400 professionals across 147 offices and 187 in-house locations. Precision in communication is essential—bridging employers with job-seekers, and delivering tailored career pathways. Cloud-based telecommunications promised enhanced flexibility and cost-efficiency, but the platform needed unwavering reliability before Randstad could commit.
Randstad’s infrastructure had to support a rapidly evolving work environment without faltering. Cloud migration wasn’t merely a leap—it was a strategic necessity. They sought partners with deep experience and a reputation for delivering seamless transitions that would not compromise operational resilience.
Partnering with Genesys and NTT, Randstad completed a full deployment of the Genesys Cloud CX contact-center solution in under eight months—a remarkable feat, especially during the COVID-19 peak. A phased pilot migrated 10% of employees grouped by role personas, enabling proactive resolution of potential issues and tailored support where required.
Simultaneous with infrastructure migration, remote training was rolled out per user persona. The outcome: a workforce equipped with confidence and fluency in the platform from day one.
This transformation exemplifies how timely cloud migration and thoughtful change management can empower essential services in a volatile environment. Randstad Group Belgium now stands resilient—a human-first enterprise amplified by cloud capabilities yet never disconnected from the people at its core.
